If you have questions for our Customer Service team, you can always call us at (020 7278 2011). We are available to take your call Monday - Friday 8:30AM - 6PM, excluding holidays.
How much does shipping cost?
Orders to the UK: £5.99
Orders to Europe: 5.99€
Orders to North America/ Worldwide: $5.99
How long will it take to ship?
UK: 3-5 working days
Europe: 5-7 working days
North America/Worldwide: Up to 10 working days
Goods must be returned within 30 days of purchase date, securely packaged.
The safest way is to return it by recorded delivery keeping a copy of your proof of postage, to ensure that you return the item in the 30 day time period. We may request to see a copy of the proof of postage.
To return your products please send the products to:
Skin Research Ltd,
Please make sure you include a covering letter with your return, without this we cannot accept your return. If you purchased Dr Botanicals products in store, please contact that store directly to enquire about their return policy. Once we have received your product back, we will endeavour to complete the refund in 20 working days.
Coming Soon/ Out of Stock/Backdated Items
If an item selected is temporarily out of stock at the time of your order, it will be noted on your packing slip. We aim to ship coming soon items on the suggested date, however on some occasions this may be before or after this date. The cancellation period for these items starts from the moment of the initial order. Products on back-order will be delivered as soon as they are available. In all circumstances, you will be charged the original price for the item and it will be delivered to you as soon as available.
*All Delivery Times and Prices may vary and are subject to change.