1. My skin is very sensitive. Which product should I start with?

We have designed our Apothecary Collection for ultra-sensitive and irritated skin. The Apothecary range brings together science and superfoods to create innovative, natural, ecological and vegan-friendly skincare treatments. Our products are truly natural and free from harmful chemicals such as synthetic perfumes, colorants, and parabens. Experience what pure natural skincare can do for you.

2. Are your products vegan?

Yes! All of our products are 100% vegan and do NOT contain any animal components and/or by-products.

3.Am I too young for anti-aging products?

If you want youthful, healthy, beautiful-looking skin, the secret is to act now rather than later. Exfoliating one to two times a week will help to prevent excess oil production in younger skin which can sometimes cause blemishes.

4. Which products will help my acne?

Our Tea Tree range will help counteract bacteria and microbial growth, improving the overall condition of your skin.

5. How do I track your order?

All you'll need to track parcel deliveries is the tracking number, which you can find on your confirmation email. Simply type this number into the postal tracking tool (https://goo.gl/8vra1B) and click 'track your delivery'. Do not include dashes or spaces.

Alternatively, you may contact our Customer Service Team on +44 207 278 2011 or send an email to helpdesk@drbotanicals.com. Please provide your order number when making enquiries.

6. What is your return and refund policy?

We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 60 days of delivery.

To return your products please send the product to:

Dr. Botanicals

Unit 3, 2nd Floor,

80-82 White Lion Street,


N1 9PF

Please make sure you include a covering letter with your return, without this we cannot accept your return. Once we have received your product back, we will endeavour to complete the refund in 10 working days.

7. What is the advantage of using an facial oil and when should I use i?

Facial oils add extra nourishment to your skin, they also protect the skin from harmful pollutants. They are a natural source of vitamins and antioxidants. Use it both day and night, after you’ve cleansed and applied your serum and let it absorb.

8. Is Dr. Botanicals sold in China?

Unfortunately, Chinese law requires mandatory animal testing on all cosmetics products that are manufactured outside of China. The animal testing law does not apply to online shopping, it only applies to products that are physically sold in the country. We (Dr. Botanicals, Apothecary Collection and Organic & Botanic) only sell online in China.

9. Why natural is better?

Our skin in exposed to many harmful chemicals throughout our daily lives - pollution, fragrances, chemical hygiene products etc. - using natural skincare cuts the amount of chemicals are skin come in contact with. Abiding by an natural skin care routine using our products will help your skin feel and look healthier than ever before.

10. What is an active ingredient?

An active ingredient is the ingredient in our product that are biologically active.